Troubleshooting guide
FAQs
What should I do if there's no internet connection?
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Check if your MikroTik device is powered on (look for a green or blue light), ensure all cables are securely connected, and try power-cycling the device by unplugging it for 30 seconds.
How can I resolve Wi-Fi connection issues?
![icon-arrow-next](https://digitalc.org/hs-fs/hubfs/icon-arrow-next.png?width=10&height=19&name=icon-arrow-next.png)
Make sure Wi-Fi is enabled on your device, you're using the correct Wi-Fi password, and try power-cycling the MikroTik device if the problem persists.
What steps can I take to improve slow internet speeds?
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Disconnect unnecessary devices and ensure the MikroTik device is placed in an open space clear of obstructions.
I've power-cycled my device and still can't access the internet. What next?
![icon-arrow-next](https://digitalc.org/hs-fs/hubfs/icon-arrow-next.png?width=10&height=19&name=icon-arrow-next.png)
Ensure the MikroTik device is connected to the internet. If it is and there's still no access, contact DigitalC support for help.
How do I connect my device to the Wi-Fi network?
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Turn on your device, find and open the Wi-Fi settings, select your Wi-Fi network name, enter the password, and click "Connect".
What should I do if I forget my Wi-Fi password?
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If you forget your Wi-Fi password, check your router or contact DigitalC at 216-777-3859 for assistance.
Why can't I find my Wi-Fi network on my device?
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Ensure your device's Wi-Fi is turned on and you're within range of your router. If the network still doesn't appear, restart your router and device.
How can I ensure a stable Wi-Fi connection after moving?
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Notify DigitalC customer service about your move to schedule the relocation of your service and ensure you receive new equipment for a stable connection.
What is the process for canceling my DigitalC service?
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Contact DigitalC customer service at 216-777-3859 to initiate cancellation, discuss reasons for cancellation, return all DigitalC equipment, settle any outstanding balances, and receive confirmation of cancellation.