What should I do if there's no internet connection?
Check if your MikroTik device is powered on (look for a green or blue light), ensure all cables are securely connected, and try power-cycling the device by unplugging it for 30 seconds.
How can I resolve Wi-Fi connection issues?
Make sure Wi-Fi is enabled on your device, you're using the correct Wi-Fi password, and try power-cycling the MikroTik device if the problem persists.
What steps can I take to improve slow internet speeds?
Disconnect unnecessary devices and ensure the MikroTik device is placed in an open space clear of obstructions.
I've power-cycled my device and still can't access the internet. What next?
Ensure the MikroTik device is connected to the internet. If it is and there's still no access, contact DigitalC support for help.
How do I connect my device to the Wi-Fi network?
Turn on your device, find and open the Wi-Fi settings, select your Wi-Fi network name, enter the password, and click "Connect".
What should I do if I forget my Wi-Fi password?
If you forget your Wi-Fi password, check your router or contact DigitalC at 216-777-3859 for assistance.
Why can't I find my Wi-Fi network on my device?
Ensure your device's Wi-Fi is turned on and you're within range of your router. If the network still doesn't appear, restart your router and device.
How can I ensure a stable Wi-Fi connection after moving?
Notify DigitalC customer service about your move to schedule the relocation of your service and ensure you receive new equipment for a stable connection.
What is the process for canceling my DigitalC service?
Contact DigitalC customer service at 216-777-3859 to initiate cancellation, discuss reasons for cancellation, return all DigitalC equipment, settle any outstanding balances, and receive confirmation of cancellation.
How do I power-cycle my router?
Power-cycling your router is an easy and effective way to troubleshoot your router. Watch this short video to learn how to perform a power-cycle on your router to remedy many minor service issues.
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How do I factory reset my router?
Factory resetting your router should only be done when no other troubleshooting has helped. Factory resetting will remove any customized passwords and the 2.4ghz network modifications made to your router. For subscribers who do not have these customizations, factory resetting is a very effective way to troubleshoot your home connection.
Watch in English
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Watch in English
Ver en Español
