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$18/Mo. Internet! Canopy is available now in Cleveland, Ohio. Fast speeds - no gimmicks. Call 216-777-3859 or see details.

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No Internet Connection


Problem

 

Experiencing slow internet speeds? Let's speed things up. Follow the troubleshooting tips below to diagnose and enhance your internet performance, ensuring a faster and more reliable connection.

Solutions

1
Is the MikroTik device powered on?
(Look for a green or blue light)

 

Yes   Proceed to the next step.
No    Power on the device.
2
Are all cables securely connected?

 

Yes   Proceed to the next step.
No    Securely connect all cables.
3
Have you tried power-cycling the MikroTik device? You can power-cycle your device by removing the power plug from the wall outlet and replacing it after 30 seconds?

 

Yes   Proceed to the next step.
No    Power-cycle the device.
4
Wait 5 minutes after power-cycling. Can you access the internet now?

 

Yes   Proceed to the next step.
No    Contact DigitalC for assistance.