What will my first bill look like?
New customers should expect pro-rated charges on their first month's invoice. Our billing cycles run from the 20th to the 20th and are billed for the future month rather than the past month like many other utility bills. That means if someone were installed on January 1st, they would receive their first invoice notice in February.
Your first bill is usually about $30 including prorated charges, then $18 per month going forward after the first billing cycle.
How do I pay my bill?
You can pay online:
https://canopy.digitalc.org/portal/login
You will need your Customer ID number as well as your customer portal password. You can recover your customer portal password through the portal so long as you have your Customer ID and access to the email on your account. Customer ID can be found in your Welcome Email or at the top right of your customer invoice.
A manual password recovery process can be initiated with a ticket submission.
You can pay with check via mail:
Mail check made out to DigitalC to
6815 Euclid Avenue
Cleveland OH, 44103
Include your customer ID from the top right of your invoice in the check’s memo.
You can pay with a check in person:
Bring a check made out to DigitalC to
6815 Euclid Avenue
Cleveland OH, 44103
Bring your invoice if you’re able to.
